Service & Support
Equipment Service & Support
Keep production equipment and the software behind it operating with installation, training, software setup and configuration, preventive maintenance, troubleshooting, and repair support matched to the machine, application, location, and service requirements.
ATP Equipment Solutions supports equipment and related workflow software across print, mail, digital printing, coding, labeling, packaging automation, and material handling. Support may include software installation, job setup, workflow configuration, data and device connectivity, operator training, troubleshooting, updates, and coordination with the manufacturer when needed. Available services depend on the manufacturer, model, software platform, licensing, location, technician coverage, and parts availability.
Support Through the Equipment Lifecycle
Equipment support does not begin only when a machine stops. The right service plan may include startup assistance, operator preparation, planned maintenance, troubleshooting, and ongoing support based on the equipment and production environment.
Installation & Startup
Support the transition from equipment delivery into day-to-day production with installation planning, startup coordination, and application-specific equipment setup when included in the approved scope.
Operator Training
Help operators understand normal equipment use, routine adjustments, basic care, changeovers, and the information they should collect when a service issue occurs.
Software & Workflow Support
Support for approved equipment software, operator interfaces, job setup, workflow configuration, device connectivity, updates, and manufacturer escalation.
Troubleshooting & Repair
Evaluate equipment symptoms, error messages, operating conditions, and production history to help determine the appropriate repair or support path.
Depending on the system, troubleshooting may include equipment inspection, controller and interface review, software configuration, job setup, data connectivity, sensor communication, and coordination with the equipment manufacturer.
Preventive Maintenance & Lifecycle Support
Plan inspections, cleaning, adjustments, wear-item reviews, and other approved maintenance around the machine, production schedule, and manufacturer requirements.
Preventive maintenance may help identify developing issues before they become larger production interruptions, but it does not eliminate all equipment failures.
Service Across ATP Equipment Categories
Service capabilities vary by equipment, manufacturer, location, and technician coverage. Submit the machine details so ATP can determine the appropriate support path.
Print & Mail Equipment
Feeders, folders, inserters, addressing equipment, tabbers, sorting systems, and related production-mail equipment.
Digital Printing & Finishing Equipment
Production printers, digital print systems, and supported finishing equipment.
Coding & Marking Equipment
Continuous inkjet, thermal inkjet, laser, thermal-transfer, case-coding, and related marking systems.
Labeling & Print-and-Apply Equipment
Label applicators, print-and-apply systems, case labelers, pallet labelers, and related equipment.
Packaging Automation Equipment
Baggers, case erectors, case sealers, shrink systems, strappers, stretch wrappers, and related packaging machinery.
Material Handling & Conveyor Equipment
Conveyors, accumulation, transfers, sortation, inspection, and supported pallet-handling systems.
Service eligibility must be confirmed using the equipment manufacturer, model, serial number, location, condition, and requested work.
Help Us Understand the Equipment and Issue
Complete equipment information helps the service team review the request, identify the appropriate resources, and determine the next step.
- 01
Identify the Equipment and Software
Provide the manufacturer, model, serial number, equipment location, software platform, application, and the production process the machine supports.
- 02
Describe What Is Happening
Explain the symptoms, error messages, recent changes, and operating environment. Depending on the system, this may include equipment behavior, controller and interface review, software configuration, job setup, data connectivity, and sensor communication.
- 03
Include Helpful Documentation
Gather clear photographs or video of the equipment, controls, error message, affected component, and surrounding installation when possible.
ATP will review the information and determine the appropriate next step based on the equipment, issue, location, technician coverage, parts availability, and manufacturer support.
Ready to Submit Your Request?
Use the ATP Support Portal to provide your equipment details, describe the issue, and include helpful photographs or video. Submitting complete information helps the service team evaluate the request and determine the appropriate next step.
Open the ATP Support PortalYou will be directed to ATP’s secure support portal to submit and manage your service request.
Plan Maintenance Around Production
Preventive maintenance should reflect the equipment, operating hours, environment, production demands, manufacturer recommendations, and available maintenance windows. ATP can review the machine and application to determine whether an appropriate maintenance plan is available.
Request a Preventive Maintenance ReviewPlanning Beyond the Current Repair?
Equipment
Explore replacement equipment, upgrades, and additional technologies across ATP's six equipment categories.
Browse EquipmentIntegrated Systems
Explore how new and existing equipment, conveyors, controls, identification, inspection, and material flow may be coordinated into a connected production process.
Explore Integrated SystemsEquipment Service & Support FAQs
What types of equipment can ATP service?
ATP supports selected equipment across print and mail, digital printing, coding and marking, labeling, packaging automation, and material handling. Service availability depends on the manufacturer, model, equipment condition, customer location, technician coverage, and parts availability.
Can ATP service equipment that was not purchased through ATP?
Possibly. ATP must review the manufacturer, model, serial number, location, equipment condition, parts availability, and requested work before confirming whether service is available.
Does ATP offer preventive maintenance?
Preventive maintenance may be available for supported equipment and locations. The scope should be based on the machine, operating environment, production schedule, manufacturer recommendations, and approved service plan.
How quickly can ATP respond to a service request?
Response and scheduling depend on the equipment, location, urgency, technician availability, parts, manufacturer support, and the information included with the request. Providing the model, serial number, issue description, photographs, and video can help ATP evaluate the next step.
Does ATP Equipment Solutions provide software support?
ATP can assist with supported equipment software, including installation, configuration, job and template setup, operator training, workflow guidance, connectivity troubleshooting, updates, and manufacturer coordination. Coverage depends on the equipment, software platform, licensing, location, and available technical resources.
Get the Right Support for Your Equipment
Provide the equipment details, production issue, location, and supporting photographs or video. ATP Equipment Solutions will review the request and determine the appropriate service path.